One of the best business decisions I’ve ever made was to ask people why they didn’t wish to purchase at the end of the FREE trial. It’s helped me improve the product and about 7 times out of 10, I’ve made a sale afterwards.
I’m going to put something on the back burner to see if I can figure out an exit interview mechanism for when people don’t renew.
“Its the trolls” 
Doubt you’ll have to worry about me . 
You need to be Adobe to do so without harming yourself …
you know I love the books of swiss author Rolf Dobelli. In “The Art of Thinking Clearly” he has written about human biases and one of them is availability Heuristic.
Somebody who works in IT will use Mails and Chats, a phone Company trying to get information about their customers, will try to phone them. The elephant in the room is: Those who are unhappy with the product (e.g. the phone itself) will be never ever reached by a phone call.
if you read more about those human biases and think about our stable genius, you may start to laugh or cry.
Thanks for the recommend, I’ll be checking it out 
Doh
man I really need to add the facepalm emoji to the reactions list 
’ What if Xojo just disappears one day??’
Answer from Xojo marketing:
With any development tool there is a point in which it may no longer be viable. But when that happens, you typically have a lot of runway
Xojo Inc doesn’t fix older versions. v 2022.3.2 is roughly 6 months old. Now let’s see what Xojo Inc’s marketing statement is worth.
The Xojo solution: skip the security update!
https://forum.xojo.com/t/xojo-2022-3-2-crashing-on-macos-13-3-1-a/75602/15
P.S. I applied the security patch. None of the SW on my Mac crashes (I don’t have Xojo installed anymore).
Guess what: here is also no software crashing. oh, yes. NoJo installed. What shall I say.
Except when the OS vendor changes something that breaks it and you dont know thats occurred until the version no longer starts up
Kind of like with the change in macOS version number so it all the sudden had a (a) in it
Runway length = 0 days
Seems whatever code the use wasnt tested very well
I’d guess the dont have a list of tests like
checkversionparser("")
checkversionparser("13")
checkversionparser("13.1")
checkversionparser("13.1.2")
checkversionparser("13.1.2.3")
checkversionparser("13.1.2 (b)")
checkversionparser("Version")
checkversionparser("Version 10")
checkversionparser("Version 10.15")
checkversionparser("Version 10.15.7")
checkversionparser("Version 10.15.7 (")
checkversionparser("Version 10.15.7 (Build")
checkversionparser("Version 10.15.7 (Build 19H2026")
checkversionparser("Version 10.15.7 (Build 19H202)")
checkversionparser("Version 10.15.7 ( (Build 19H2026")
checkversionparser("Version 10.15.7(a (Build 19H2026")
checkversionparser("Version 10.15.7 (a) (Build 19H2026")
and see that whatever code they have passes every last one
of course they could just use the right API calls that require no parsing at all
its in my kitchen sink project in (see Initialize()) where it grabs it for macOS from the API that returns NUMERIC VALUES
Iisn’t that because they were doing something Apple said not to do? (in other words an unsupported hack)
-Karen
The bug reports I saw sure lead me to suspect that the case
So I filed a report to NOT do this and even posted the code for them
https://tracker.xojo.com/xojoinc/xojo/-/issues/72640
I even posted it in the original report but I’m pretty are that ISNT the code thats in there 
The not-invented-here syndrome.
Yes, 100%.
And the fix was more bubble gum around the same system. Blows my mind.
Xojo 2021r2.1 IDE works fine with the latest Ventura 13.3.1 (a) update…
heh
the string parsing approach fails when NOT running in English
https://tracker.xojo.com/xojoinc/xojo/-/issues/69743#note_554361