Xojo Banning and Deleting Posts

writing a sql parser at the moment so
yeah sometimes we get work done :stuck_out_tongue:

good, I dont :joy:, then again I have vaccation I think…

Greg is on there a lot helping folks. And they used to have an iconoclastic Canuck that could be very helpful when he wasn’t poking the bears.

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I have hundreds of cases in Feedback.
I would love to see quite a few of them implemented / fixed.

But I know that Xojo Inc. has to set priorities.

By the way, it’s the same with other companies, where their priorities don’t align with my wishes.

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I can understand Jury’s pain as from what I read in passing on a few different threads that one bug wasn’t even sniffed at by anyone that that something he needs was unceremoniously pulled from one version to the next without any warning or workaround.

Talking about it on the forum should be allowed and maybe an explanation from Xojo would have been better than some, lets be fair, totally insulting comment from Kem when Jury didn’t even mention that no bugs were fixed.

The comment from Kem wasn’t even answering Jury’s question, which was “What is the use of paying for a license if support does not solve the problems that are pointed out and reported?” Kem’s comment just came off as a angry knee jerk reaction to the post which was actually more inciting than insightful.

Poor show imho but what the heck do I know.

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Yes, it may be helpful if Kem asked which issues Jury has.

But if you run in a shop dealership and shout out that all their cars are broken, they may just kick you out and not ask you for your problem, too.

Or if you see someone being disrespected, they may take their biz elsewhere.

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I also don’t have a current license and got a survey.
I did complete it but expect it will be immediately deleted having mentioned the lack of company direction, the time wasted trying to convert from web 1 to web 2 and the way in which the forum is now being policed.

Would be interesting to actually find out the full results but hey that will never happen either.

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bears ?
around here its BEERS ! :stuck_out_tongue:

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I actually watched a dealership deal with an irate customer not long ago
he was pissed about the size of the bill he received for his ancient ford (I think he said it was a 1982)

seemed like every seal gasket etc on the engine needed replacing

service manager was very patient
calm
and went through it in detail with him about WHY every last item was needed

and the guy calmed down and then they worked out how he could pay the multiple thousand $ bill for keeping his ancient vehicle on the road

and he left - I wont say happy - but a lot less pissed off than when I got there

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I do and didn’t get one.

WHAT ???

are you subscribed to marketing emails ?

Although I would not expect that to be relevant to this but …

I never get any of this stuff. I don’t know if I’m subscribed to marketing emails or not. I just figured I was excluded for being me. And they’ll get my opinion wether they ask for it or not.

Edit: Yep, I’m just opted out. No special treatment.

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well here
This showed up when I was looking in twitter at #xojo

results will eventually be posted apparently

I had that survey, no idea why, did not fill this one or the last one as its pointless. my IP is generally behind a VPN, and then its not, so ip would likely be a unless way to sort surveys.

It is easy to say that Xojo don’t fix bugs, especially when people like us look at Feedback and see that none- to very few of our reports have been addressed, or something that we feel is important, is closed as “Will not implement”.

Yet, when I look through the release notes to see if anything interests me, I realized that there are quite a few bug fixes. Maybe one might actually affect me personally.

The trouble is, we’re so specific in our needs that I don’t think many of our cases will ever naturally qualify. I don’t know what the solution is, but I think the problem is not that they don’t fix bugs, it is who’s bugs that they do fix.

Edit: I too have a lot of cases which are important to me and don’t get addressed. That’s one of the reasons why I stopped renewing a Pro version (that and I currently don’t need anything else Pro offers).

Prioritization of certain kinds and locations of bugs also is something I think could be better

Framework bugs are difficult for us to work around - those need priority
Bugs that cause hard crashes need priority
Data loss bugs, in frameworks or the IDE, need priority
All of these almost without regard to how many times they are reported or by whom
Known reproducible bugs are just bugs others havent hit yet

After that # of votes etc certainly make sense in terms of determining priority

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i’ve been away from xojo for a while, just my 2 cents

  • the possitive thing from your bannings is that you created this forum :slight_smile:

  • xojo is a small company i’m surprized it’s still alive and independat from all those years

  • it’s normal in some way that they don’t autorize constant critics, even if needed because it gives impression of xojo product.

The question is: Are there enough developers to fix at least as many bugs as are reported?

At work I use software that is similarly complex as X. During a period of 3 months the developers of that software are usually adding a few new/small features and are fixing 10 to 15 bugs (most of them so obscure that I never encoutered them). They have 3 times as many developers as X. So, why do they fix only so few bugs? Because no more bugs were found by the users during that period.

It is quite simple to get an impression what the situation is at X:
a) Log into the „Feedback“ app and count the bugs reported within the last 3 months.
b) Count the number of bugs fixed within the last 3 months.
How does a) compare to b) ?
What if a > b for a long time?

If you have a problem, please make a feedback case and post about it on the forum. With the number of cases, priorities may cause your little case to never come to the top of the todo list.

Posting it on the forum may help to find a workaround, maybe find out if your case is a duplicate and if several people subscribe to your case and report they also run into that bug, then it may get more attention and thus a fix.