I can agree that they want to keep the forum looking good, perhaps they could have shown that they’re listening to customers and taking their feedback seriously, while apologizing for the mistakes that were made.
Personally if I saw a forum where people where complaining, and it showed the company was clearly working to address the complaints, maybe even prompting customers to update the thread when issue X was resolved, I wouldn’t see it as a sign of weakness, I’d see it as investing in a company that cares and wants to do better. A company where they admit that there are problems, but also show that they’re working to keep their customers happy.
Apple’s developer forums are downright depressing, you can find people have asked the same question or raised the same issue (some time years ago) and 9 times out 10, there is simply no answer. Which indicates that Apple just simply doesn’t care.
Is Xojo hiding these negative topics a bad thing, maybe not, but they could turn them into a positive thing. If they wanted.