If the person who makes the decisions writes something publicly in the forum and later, not only deny it, but swear that he is incapable of writing something like that, And swear that everyone who knows him would say that he is incapable of doing it…
Maybe the arrogance is at a level that makes impossible to allow any acknowledgment
It is more likely that it has nothing to do with long term/pro users. It is more like a disregard to any other opinion than his own.