With certain companies, getting meaningful answers and support became a real challenge.
Here’s a hilarious exchange between a customer and a software maker:
https://community.claris.com/en/s/question/0D53w00006FI6qbCAD/feedback-and-request-for-improvement-in-claris-studio-form-development
OK that one literally made me laugh
Post on support who then tells him to post on community who says to …
round and round we go !
At least it was
Hey send me a PM and we’ll see what we can do
I particularly enjoyed the ridiculous job title one support guy has
Worldwide Customer Success Manager
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inflated titles are pretty common
I wonder who in that marvellous organisation bears the title of
Global Developer Relations Fuckup Manager
looks like someone at Clairs has finally quit kicking the can down the road and decided that regardless of the place the problem was posted maybe he can help
sheesh !
You failed ? Go away…
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