Let me guess, they did not use symbolic links to preserve the old structure? Thatâs then pathological indeed. Like supermarket leaders rearranging everything and wondering about sales dropping
Well, speaking as one with retail experience, the thinking behind rearranging stores is that, over time, regular customers just stop seeing the stuff they werenât specifically looking for. The idea is that the other stuff might now catch their eyes. But yes, that thinking (whatever you make of it) has no place here.
That thing actually increase sales. And that rearranging have an actual reason, as Jerry said, that increase customers time on the store and make them look other items.
what didnât fly over here was that Walmart tried to forbid that 2 employees can fall in love (together), but that wasnât the only reason, there were many. Retail is very special in Germany.
My supermarket couldnât stop rearranging stuff. It became so annoying and frustrating that I stopped going there and now go to the one across the way where they leave stuff where I know where to find it. You canât âfoolâ me into buying something new when I want to buy something else just by shoving it in my face.
My retailing experience was with photo equipment, not groceries. Yes, when I go to the supermarket, Iâm a hunter-gatherer who wants to get in and outâi.e, Iâm a guy. In any case, I donât necessarily concur with the practice, from the standpoint of customer service. As Spock said, âI do not âapproveââI âunderstandâ.â Name the episode.
Ah - Old School Ikea! I thought it was excellent that at IKEA under the old owner Ingvar Kamprad EVERYONE had to work one day a week at the bottom (stacking shelves, packaging, tills, etc). Pity that he died and his sons are nowhere near his class âŠ
True story: friend of mine is a big animal at IKEA. He once visited Ingvar (then in his 80s and a billionaire) at his home and found him in his garden, harvesting his potatoes. As potatoes are quite cheap (10 kg could be bought for âŹ5 back then) he asked: âWhy are you growing potatoes???â. To which Ingvar exclaimed: âDO YOU HAVE ANY IDEA WHAT POTATOES COST!?â ⊠and not because he was stingy, but because he never forgot where he came from.
Well, my career in my âformer lifeâ was equal parts photo equipment retailing, and being a working photographer/videographer. These days I write code at home, and go out to run a steam locomotive for a theme park
Edit: I too value âremembering where you came fromâ in a manager, and always aimed for that when I was the manager.