Well, speaking as one with retail experience, the thinking behind rearranging stores is that, over time, regular customers just stop seeing the stuff they weren’t specifically looking for. The idea is that the other stuff might now catch their eyes. But yes, that thinking (whatever you make of it) has no place here.
that probably depends on the country./culture There is a reason why Walmart, Tesco, Intermarché and many others completely failed on German soil. Here you will be out of business in no time, if you make noticeable changes, w/o a good explanation (new owner is one of the rare ones). So, pretty close to Xojo’s challenges
My supermarket couldn’t stop rearranging stuff. It became so annoying and frustrating that I stopped going there and now go to the one across the way where they leave stuff where I know where to find it. You can’t “fool” me into buying something new when I want to buy something else just by shoving it in my face.
My retailing experience was with photo equipment, not groceries. Yes, when I go to the supermarket, I’m a hunter-gatherer who wants to get in and out–i.e, I’m a guy. In any case, I don’t necessarily concur with the practice, from the standpoint of customer service. As Spock said, “I do not ‘approve’–I ‘understand’.” Name the episode.
Ah - Old School Ikea! I thought it was excellent that at IKEA under the old owner Ingvar Kamprad EVERYONE had to work one day a week at the bottom (stacking shelves, packaging, tills, etc). Pity that he died and his sons are nowhere near his class …
True story: friend of mine is a big animal at IKEA. He once visited Ingvar (then in his 80s and a billionaire) at his home and found him in his garden, harvesting his potatoes. As potatoes are quite cheap (10 kg could be bought for €5 back then) he asked: “Why are you growing potatoes???”. To which Ingvar exclaimed: “DO YOU HAVE ANY IDEA WHAT POTATOES COST!?” … and not because he was stingy, but because he never forgot where he came from.
Well, my career in my “former life” was equal parts photo equipment retailing, and being a working photographer/videographer. These days I write code at home, and go out to run a steam locomotive for a theme park
Edit: I too value “remembering where you came from” in a manager, and always aimed for that when I was the manager.