If you mislead people with half truths and misstatements then you have to keep track of which ones you’ve told
And that gets hard so putting it in writing is risky
If you just use the phone then its easy to say “Oh no you misunderstood what I said” or something else to dodge issues
Geoff’s usual way to dismiss people. As long as you agree with him you’re rational. When you dont you’re not.
I always said they should follow up on why people didnt renew when a new release came out or turned off auto-renew. Like an exit interview with an employee when they decide to leave. So you can learn something about what could/should be done to retain that customer.
Does it take time ? Yes
It it worth it ? Damn right
But - they dont
To facilitate communication with the Xojo community. The MVPs are there to help us > get the word out about things going on at Xojo and also to help the community make sure > we are hearing what’s going on with them.
MVP’s seemed to be a reaction to some particularly contentious beta cycles where the roll out of API 2 was widely panned and derided
And TONS of bug reports and negative comments about it
So rather than listen to many voices expressing negative comments they seemed to select a handful of folks whose rose coloured glasses prevent them seeing the world as it is.
At least one was told that this was how things would evolve - that MVP’s would turn into “shills”
Refused to believe it and … well the rest is history
That some are both MVP’s AND forum moderators puts them in the worst position
It’s hard NOT to always take the companies side when moderating the companies forums and having to adhere to the company rules
As “customer advocates” I’d say that program has failed
I had to sit on many business advisory boards in my past job(s), some (INTEL for instance) you would doubt why they were interested in the feedback of a logistic company for instance. But they were. They wanted to hear how people are using products with their chip inside. Though they did know that we are not buying anything directly from them (easy, as they don’t sell much “directly.”).
Their goal was to learn how their products are getting used. They wanted to understand OUR business, they wanted to see what general IT needs and challenges were all about. Is “energy saving” a topic for you, or “performance”, or “form factor”, sizes of devices, encryption on bare bone level, fingerprints, … you name it.
Now Xojo has a different size. Granted, but just ignoring customer’s feedback and only picking out some lighthouse apps (look this guy, is really making money with his app), while many are facing show stoppers but ignoring that feedback is just wrong.
Well, that is exactly the problem, they dont want feedback… As the CEO has wrote on the other forum, he knows best and no one is going to tell him how to manage his company…
Ivan they have their own view on it. Interested in revenue and not in quality. They need to sell. Nothing else. And they need new Customers while old ones going. That is the normal way of existing in Software environment. Loosing a customer and getting a customer . And so on.
This tweet is funny because it’s true! You better don’t vocally criticize Xojo, and wearing a muzzle may help to stay in line. Same goes for the users too…
I’ll refrain from other whimsical comments about dog with mask as I wouldn’t want any of our many anonymous readers* to think I’m a troll or being mean or …
You know when its quite obviously in jest some just have no sense of HA HA
EDIT : how many anonymous readers we get per month - about 25% on average
