Sometime next year we intend to update the system such that when a case has had no activity in two years, the system will automatically change the status of the case to Archived. If you find an Archived case that is still important to you, please request that we reopen it.
So basically, if you don’t actively go through the archived feedback cases ALL THE TIME (because of their 2 years rule that may change the status every day), the answer is NO. As always with Xojo, the responsibility is put on the users shoulders. It is obvious that many bugs will never be resolved as you can imagine many people will never do that. You reported the bug and the normal way would be Xojo follows it up, not you.
But, at the end of the year, they will be able to write another nice blog post patting themselves on the back saying they ‘solved’ so many cases this year…
I asked to have them get the state “Archived” in the list.
And whether they could send note 18 months after last change, so we could verify the bug again.
Reporting a bug (or making a feature request) is my responsibility… But why would I or anybody go through and update info on a bug(or feature request) that still exists and we have no additional info on…
Particularly if i find a workaround… But others will trip over it and make the product look bad.
Xojo should be paying US to be their QC if they expect us to do their admin work IMO.
100% agree
That these cases have NOT had any activity in 2 years is NOT my fault
They havent been looked at BY xojo in 2 years
Many of the ones I have asked to be reopened were even confirmed as reproducible or bugs - and nothing further done
Xojo is making it the customers fault that they didn’t make a big stink about it when they reported the bug. Now you have to make a stink over and over.
That will have a By Design, it is ilogic to change the “last modified” date if what you want is to archive and forget cases not modified in X amount of time